1. Introduction
Flare Homes (“Flare Homes”, “we”, “us”, “our”) is a service of Flare Events & Travel, based at 5th Floor, Reliable Towers, Mogotio Rd, Westlands, Nairobi, Kenya. This Privacy Policy explains how we collect, use, share, and protect information when you use flarehomes.co.ke (the “Site”) and our property-inquiry service.
By using the Site, you agree to the collection and use of information in accordance with this policy. We process personal data in line with the Kenya Data Protection Act, 2019 (“the Act”) and applicable regulations issued by the Office of the Data Protection Commissioner.
2. Information We Collect
2.1 Information you provide directly
- Full name, email address, phone number, and country, when you submit a property inquiry.
- Trip details you provide: check-in/check-out dates, number of adults and children, special requests, and preferred contact method.
- Any information you send us directly by email, phone, or WhatsApp.
- Your email address if you sign up for our newsletter.
2.2 Information collected automatically
- Standard server log data (IP address, browser type, pages visited, referring URL, date/time of access).
- Cookies and similar technologies used to operate the Site (see Section 7).
We do not collect payment card information, national ID numbers, or passport numbers through the Site.
3. How We Use Your Information
- To respond to and process your property inquiries, and to arrange the details of your stay.
- To communicate with you about your inquiry via email, phone, or WhatsApp, per your stated preference.
- To operate, maintain, and improve the Site.
- To send you marketing communications (e.g. new listings), only if you have opted in, and always with an option to unsubscribe.
- To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
- To comply with legal obligations.
4. Legal Basis for Processing
We process your personal data on the following bases: your consent (e.g. submitting an inquiry, subscribing to updates), the necessity of processing to take steps at your request prior to arranging your stay, and our legitimate interests in operating and improving the Site, provided those interests do not override your data protection rights.
5. Sharing Your Information
We share inquiry details only as necessary to provide our service, specifically:
- Service providers and operational partners — third parties who help us operate the Site and arrange your stay (e.g. hosting providers, email delivery services, and the team responsible for preparing a property for your visit), bound by confidentiality obligations and given only the information necessary for their role.
- Legal and safety reasons — where required by law, court order, or governmental request, or to protect the rights, property, or safety of Flare Homes, our users, or the public.
We do not sell your personal data to third parties.
6. Data Retention
We retain inquiry records for as long as reasonably necessary to provide our service, respond to follow-up questions, maintain business records, and comply with legal obligations, after which they are deleted or anonymized.
7. Cookies
The Site uses cookies necessary for its core functionality (e.g. remembering your filter selections). Where analytics or marketing cookies are used, you will be given the option to accept or decline non-essential cookies.
8. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Subject to the Kenya Data Protection Act, 2019, you have the right to: be informed of how your data is used; access your personal data; request correction of inaccurate data; request deletion of your data; object to or restrict certain processing; and lodge a complaint with the Office of the Data Protection Commissioner. To exercise any of these rights, contact us using the details in Section 12.
10. Children’s Privacy
The Site is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Third-Party Links
The Site may contain links to third-party websites (e.g. social media, maps). We are not responsible for the privacy practices of those third parties, and encourage you to review their policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “last modified” reference on this page. Continued use of the Site after changes constitutes acceptance of the revised policy.
13. Contact Us
For questions about this Privacy Policy or to exercise your data protection rights, contact us at:
- Email: homes@flaretravels.com
- Phone: +254 740 813 968 / +254 783 813 968
- Address: 5th Floor, Reliable Towers, Mogotio Rd, Westlands, Nairobi, Kenya